Power Your Business With 24/7 Call Center Support
- We support your call center end‑to‑end
- We monitor your systems 24/7
- We give you live dashboards
- We include a complimentary CRM
- We provide secure call recording
- We keep your call center fully DNCR‑compliant
- We Support
- Failover configurations
- Multiple live dashboards
- Auto‑diallers
- DNCR compliance
- AI‑powered agents
- Customized integrated CRM
- Recording solutions
- Session Border Controllers (SBCs)
- E1/T1 gateways
- Custom queue reports
- In‑depth agent status reports
- Complex IVR setups
Industries We Support
Immigration services
We support multiple clients in the immigration sector, where operations rely heavily on outbound cold calling and high‑volume lead handling. Qualified leads flow directly into the CRM, where they are automatically distributed to the appropriate sales agents for faster conversions. We also provide live dashboards that allow managers to monitor agent performance and activity in real-time.
Banking & DSA
Healthcare & Insurance
We provide 24/7 support for healthcare and insurance call centers, ensuring uninterrupted operations every day of the week. Our team designs powerful escalation matrices for call queues and deploys AI‑based agents to handle inbound responses with speed and accuracy. We also deliver multi‑dashboard integrations and in‑depth reporting, giving management complete visibility into performance and service quality.
Shipping & Logistics
We support shipping and logistics companies with reliable, round‑the‑clock call center operations designed for high‑volume coordination and time‑critical communication. Our ticketing system helps teams manage inbound tracking requests, outbound delivery confirmations, and customer updates with speed and accuracy. We integrate their workflows into a unified CRM and ticketing platform, providing real‑time dashboards for complete operational visibility, and delivering detailed reporting to keep every shipment and agent fully monitored. This streamlined setup ensures efficient issue tracking and smooth operations across the entire logistics chain.
Government Sector
We support government call centers with large‑scale installations and seamless migration from legacy systems to modern, high‑performance platforms. Our team delivers multi‑layer, powerful dashboards that allow supervisors to monitor every activity in real time, ensuring complete operational transparency. We provide continuous 24/7 support to keep critical public‑facing services running smoothly and without interruption.
Hotels & Hospitality
We support hotels, resorts, and public leisure facilities around the clock — even on public holidays — ensuring their communication systems run smoothly during peak traffic and high‑demand periods. Our team monitors their call flows, guest‑service lines, and reservation systems in real time to maintain fast, reliable responses. We integrate their operations into unified dashboards, provide detailed reporting for service quality, and implement escalation workflows to handle guest inquiries efficiently. This ensures every guest interaction is managed with consistency, speed, and professionalism.
Technologies We Use
