Every call. Every agent. Every KPI. Live.
Your call centre is generating operational data every second. VOIPBIRD transforms that data into live dashboards, management reports, wallboards and mobile intelligence designed around your exact operation.
Your call centre. Visible in real time.
This demo uses simulated data today. Later we can replace the demo data layer with your developer's API while keeping the same interface and design.
Call Centre Operations
Live queue health, agent performance and operational KPIs.
One platform. Multiple operational views.
The CEO, call-centre manager, supervisor and agent do not need the same dashboard. We can build a different view for every level of the organisation.
Management Dashboard
Executive-level call volumes, SLA, conversion, abandonment, performance trends and business KPIs.
Operations Dashboard
Real-time queue health, calls waiting, agent availability, SLA and operational alerts.
Queue Wallboard
Large-format TV wallboards for call centres, NOCs and supervisor floors.
Agent Performance
Calls handled, talk time, idle time, break time, wrap-up, dispositions and outcomes.
Sales & Campaign
Lead conversion, calls per campaign, contact rate, sales output and agent productivity.
Historical Analytics
Daily, weekly, monthly and custom reporting for management and audit requirements.
If the data exists, we can calculate it.
Your business should not be forced to use only the KPIs available in a standard PBX report.
VOIPBIRD can combine call data with CRM, dispositions, customer records, campaign information and external data to calculate the metrics that actually matter to your operation.
Bring your data into one view.
A dashboard becomes much more powerful when it can combine telephony with CRM, DNCR, databases and other systems.
Your dashboard doesn't have to stay on the wall.
Managers can access selected KPIs, queue alerts, agent performance and operational information from mobile applications as well as the web.
Different users can see different information based on role and permission.
Don't wait for a report. Know when it happens.
Dashboards can highlight thresholds and operational conditions as they happen, allowing supervisors to react before service levels are affected further.
Don't change your operation to fit our dashboard. We build the dashboard to fit you.
The objective is not to sell you one fixed dashboard template. We design around your queues, departments, KPIs, calculations, workflows and management requirements.
Your call centre already has the data. Let's make it useful.
Live dashboards, custom KPIs, management reporting, TV wallboards, mobile intelligence and API integrations — built around the way your call centre actually operates.