Any system. One workflow. We make them talk.
Integration is bigger than connecting a CRM. We engineer secure data and action flows across Microsoft, Google, identity directories, telephony, business software, storage, databases and AI engines.
Identity & Business
- Microsoft directory
- Google Workspace
- CRM · ERP · Ticketing
- Database · Storage
Communications & AI
- 3CX · PBX · SIP
- AI engines
- Dashboards · Reports
- Custom applications
Not just CRM. Connect the systems your operation actually depends on.
We begin with the event and required outcome, then identify the supported interface, permissions, data ownership and operating controls needed to complete it.
Microsoft, Google and directory provisioning
Use approved directory records to create, update or deactivate users in connected platforms while preserving access rules and an audit trail.
3CX, PBX, SIP and call events
Connect inbound and outbound events, recordings, dispositions, queues and call outcomes to the next business action.
CRM, ERP, ticketing and calendars
Open records, create work, schedule appointments, update outcomes and remove duplicate entry between teams.
Databases, S3, SFTP and file workflows
Move approved data, recordings, exports and processing results between operational systems and governed storage.
Transcription, summaries and intelligent actions
Send authorised content to the selected AI service, capture structured results and apply them to defined workflows with review controls.
If an interface is available, we map the path
REST, SOAP, GraphQL, webhooks, secure file exchange, database connectors and vendor-supported SDKs can form part of a purpose-built integration.
One event can trigger an entire chain of useful work.
Automation is valuable when it completes a controlled operational outcome—not when it merely moves data from left to right.
Create the user once. Push the approved identity everywhere required.
A new or changed Microsoft or Google directory user can trigger validation, platform provisioning, role assignment and confirmation—subject to the connected product’s supported API and your access policy.
Turn a conversation into a record, ticket, task or appointment.
Identify the customer, present context, capture the disposition and update the correct business application without retyping the same information.
Convert authorised voice data into structured intelligence.
Route eligible recordings for transcription, summarisation, classification or quality assistance, then store the result against the relevant call or customer record.
Let systems act when a threshold, failure or exception occurs.
A webhook, monitoring alert or business rule can create a ticket, notify the correct team, update a dashboard and preserve the event for audit.
The API call is one step. Reliability is the whole system.
We design authentication, mapping, validation, retries, duplicate protection, exception routing, observability and ownership around the integration. That is what turns a demo into production automation.
Automation must be secure, observable and recoverable.
Feasibility and design depend on the vendor’s supported interfaces, licensing, documentation, permissions and rate limits.
Least-privilege access
Use supported credentials, scoped permissions and controlled secret handling.
Only the required fields
Map the minimum data needed and document where it moves and why.
Retries without duplication
Design idempotency, timeouts, retry policies and exception queues around failure modes.
Know when it breaks
Log outcomes, monitor critical paths and route actionable alerts to an accountable owner.
From “can these talk?” to a supported production workflow.
We validate the path before promising the result.
Define the outcome
Describe the event, decision, destination and expected business result.
Verify interfaces
Review APIs, licensing, documentation, permissions and limitations.
Design the contract
Map fields, rules, ownership, errors and security boundaries.
Build & prove
Test successful, failed, duplicate and partial operating scenarios.
Monitor & support
Release with logs, alerts, documentation and accountable support.
Show us the two systems. Tell us what should happen between them.
We will assess the available interfaces and map the secure automation required to get the job done.