Dubai · Call-Centre Technology Partner

The complete technology stack for modern call centres.

VOIPBIRD designs, hosts and supports complete call-centre environments—from PBX and auto-diallers to live dashboards, compliant recording, CRM integrations and UAE DNCR software.

PBX & diallersDashboards & recordingDNCR & CRM

VOIPBIRD CONTROL LAYERLIVE
PBXContact-Centre CoreIVR · Routing · Auto-Dialler01
BILive DashboardsWallboards · KPIs · Alerts02
RECCall Recording & QASecure Archive · Search · Review03
APIDNCR, CRM & IntegrationsCompliance · Workflows · Automation04
ONEconnected
platform

Since 2016Established in Dubai
24 / 7Technical support
One PartnerIT · Voice · Compliance
UAE LocalEngineers & expertise

VOIPBIRD Operations Suite

One workspace.
The whole 3CX operation.

VOIPBIRD’s fully functional single-page application currently connects with 3CX and brings live call-centre operations, management reporting, agent performance, CRM call dispositions and recording management into one focused interface.

Live Operations Dashboard3CX Connected

VOIPBIRD call center operations dashboard showing real-time calls, queues and agent availability

Live operationsAgent performanceManagement reportsCRM dispositionsCall recordings
Management Reporting Analytics
VOIPBIRD management reporting dashboard with call volume, service level and agent performance analytics
Agent Performance Call-level insight
VOIPBIRD agent performance and call-level reporting table
CRM Call Dispositions 3CX workflow
VOIPBIRD CRM call disposition and appointment management integrated with 3CX
Recording Management Search · Play · Download
VOIPBIRD call recording software with search, playback and download controls

Our command portfolio

One platform.
Every layer.

Every component of the contact-centre operation is designed to work together—giving management better visibility, agents better tools and customers a better experience.

01

Call-Centre
Systems

IP PBX, IVR, intelligent routing, hosted instances and auto-diallers engineered as one reliable customer-contact environment.

Explore contact-centre systems →

02

Dashboards
& Recording

Real-time wallboards, supervisor analytics, secure call recording and quality-review tools that turn activity into operational insight.

See dashboards & recording →

03

DNCR, CRM
& Automation

UAE DNCR screening, audit visibility, CRM connections and custom workflows that make compliant outbound operations faster.

Explore DNCR & integrations →

VOIPBIRD UAE DNCR registry and API monitoring dashboard showing DNCR and non-DNCR number activity
Connected operations

Everything your call centre needs, working together.

VOIPBIRD connects the operational layers that are often fragmented: telephony, agent workflows, live management visibility, recording, reporting, CRM and DNCR compliance.

PBX, IVR & auto-diallersLive dashboards & KPIsRecording, search & QADNCR, CRM & APIs

Explore the complete platform

The VOIPBIRD standard

Quiet confidence.
Visible results.

Premium technology should feel effortless. Our role is to remove complexity, respond decisively and keep your operation protected behind the scenes.

Local accountability

A Dubai-based team that understands UAE operations and stays close when the work is critical.

Security by design

Resilient architecture, careful access control and practical protection built into every engagement.

One technical command

Infrastructure, voice, cloud and compliance managed through one experienced technology partner.

Built to evolve

Scalable systems and integrations designed for the business you are becoming—not only where you are today.

Your next technology chapter

Build an operation worthy of your ambition.

Speak with VOIPBIRD about your PBX, dialler, live dashboards, call recording, CRM integration or UAE DNCR requirements. We will map the right platform for your operation.