01What is included in an IT AMC contract?
Scope can include user support, Microsoft 365, devices, networks, servers, backup, security maintenance, documentation, onsite visits and service reporting. The final schedule is agreed after an environment assessment.
02What is covered by a 3CX AMC?
A 3CX AMC can cover PBX health, extensions, trunks, SBCs, queues, call flows, recordings, backups, updates, remote phones and voice-quality troubleshooting.
03Can VOIPBIRD support systems installed by another provider?
Yes. We can assess eligible IT and 3CX environments installed by another provider, document the baseline and propose the appropriate support scope.
04Do you provide remote and onsite IT support in Dubai?
Yes. Support plans can combine remote help desk assistance with scheduled or incident-based onsite engineering in Dubai.
05Is 24/7 support included in every plan?
No. Coverage depends on the selected plan and signed SLA. Starter is designed for business-day support, while higher plans can include 24/7 coverage.
06How do you start an AMC?
We assess users, assets, locations, systems, current risks, vendors and required response targets, then document inclusions, exclusions, escalation routes and onboarding priorities.
