The operating system for your whole operation.
SophoDesk OS unifies communications, queues, CRM, ticketing, omnichannel service, HRMS, accounts, payroll, reporting and automation—so work moves through one connected platform instead of a stack of disconnected applications.
All modules connected
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91%
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Not one more application. The platform that makes every application work together.
Start with the modules the operation needs today and extend the same environment as teams, channels, products and business processes grow.
PBX, queues and customer contact
Run SophoDesk with its own communications layer or connect it to an approved external PBX environment.
- Native PBX and extensions
- Queues, IVR and call routing
- Inbound and outbound workflows
- Recording and live call context
CRM, dispositions and omnichannel service
Bring leads, enquiries, tickets, appointments and interaction history onto one customer desk.
- Sales and service CRM
- Native ticketing and SLA
- Desk dispositions and next actions
- Email, chat and supported channels
HRMS, roles and people operations
Connect employee records, roles, teams and operational access to the same platform used for service delivery.
- Employee and team records
- Roles and permissions
- Attendance and workforce inputs
- Agent and extension ownership
Accounts and payroll workflows
Connect approved financial and payroll processes to employee, service and operating data without duplicating the source records.
- Accounts workflow modules
- Payroll data and processing paths
- Approvals and operational ownership
- Reporting and controlled exports
Dashboards, reporting and quality
Turn live calls, CRM outcomes, tickets, workforce and business data into one decision layer.
- Live queue and agent dashboards
- Management and custom reports
- Recording, transcription and QA
- SLA, productivity and outcome KPIs
Make the platform act, not just display
Use business rules, supported APIs and AI services to move work, enrich records and trigger the next action.
- Workflow automation
- API, webhook and database integration
- AI transcription and classification
- Alerts, routing and exception handling
Every module shares one operational context.
The value is not the number of modules. It is that customer, employee, communication, ticket, financial and reporting events can move through one governed operating layer.
One identity · One workflow · One operating picture
Start as a simple call centre. Grow into an enterprise operating platform.
SophoDesk is modular. Deployment scope, integrations, licensing and infrastructure are designed around the real operation—not a forced one-size package.
Everything needed to run a focused customer desk.
For a single team or developing operation that needs professional call handling, customer context and management visibility without application overload.
- PBX connection or native PBX
- Inbound queues and IVR
- Agent and extension management
- CRM and dispositions
- Appointments and follow-ups
- Native support tickets
- Call recording workspace
- Live supervisor dashboard
- Essential reports
- Role-based access
Focused deployment · Fast operational value
Multiple teams, products, tenants and business functions.
For operations that require complex routing, governance, cross-department workflows, business modules and a unified intelligence layer.
- Multi-queue and multi-site routing
- Multiple products and processes
- Multi-tenant operating boundaries
- Omnichannel case management
- HRMS, accounts and payroll
- Advanced roles and permissions
- Custom dashboards and 200+ reports
- Recording intelligence and QA
- API, automation and AI
- Custom integrations and workflows
Enterprise control · Modular expansion
NATIVE PBX3CXYEASTARASTERISKSIP / SBCAPI EVENTS
Use the native PBX—or connect the platform you already trust.
SophoDesk can include its own PBX capability or operate as the customer, workflow and intelligence layer above supported communications systems.
- Native extensions, IVR, queues and routing
- Connect supported 3CX environments
- Integrate supported Yeastar deployments
- Work with Asterisk-based systems
- Connect SIP, SBC, APIs and call events
- Preserve customer context across platforms
From one service queue to a complex enterprise routing machine.
Queues are not merely waiting rooms. They carry priority, skills, language, product, SLA, customer value and the context required to complete the work.
Customer-service queues
Route by team, product, language, priority, availability and service policy.
Lead and campaign queues
Present source, customer context and the correct sales disposition at answer.
Ticket-aware routing
Connect the interaction to the open case, SLA, priority and responsible team.
Virtual queue and callback
Capture the request, preserve position or business rules and schedule the next action.
Skills and language routing
Match eligible work to approved agents based on supported routing logic.
Escalation and continuity
Move work between teams, sites or fallbacks when thresholds and policies require it.
Dialler and follow-up queues
Connect campaigns, callbacks and scheduled work to agents with customer context.
Multi-product and multi-tenant control
Keep routing, access, reporting and outcomes separated across operating boundaries.
From the customer desk to the director’s view.
Agents see the work they need to complete. Supervisors see queues and service risk. Directors see outcomes, productivity and business performance—all from connected operational data.
- Live calls, queues and agent availability
- Customer, lead and ticket outcomes
- SLA, service level and productivity
- Workforce and business-module reporting
- Custom dashboards and calculated KPIs
- Permissions appropriate to every role
One event can complete work across the whole business.
The goal is a 100% productivity focus: remove avoidable repetition, preserve ownership and make each approved event useful to the next team.
Call → CRM → disposition → ticket → follow-up
The customer is identified, the conversation is handled, the outcome is saved and the next task is created without rebuilding context in separate tools.
One customer record · One accountable outcome
HRMS → role → extension → queue → payroll inputs
An approved employee record can drive operational access, communications ownership, team assignment and supported workforce or payroll workflows.
One identity · Controlled access
Activity → KPI → alert → decision → action
Connected events become live dashboards, management reports and alerts that route exceptions to the responsible owner.
One source of operational truth
A platform designed around how your business operates.
Does SophoDesk include its own PBX?
It can. SophoDesk may be deployed with native PBX capability, or its customer, workflow and intelligence modules can connect to a supported external communications platform.
Can SophoDesk connect to 3CX, Yeastar or Asterisk?
Supported integrations can be engineered for 3CX, Yeastar, Asterisk-based systems and other platforms with suitable APIs, events, database access, SIP/SBC paths or approved interfaces. Compatibility is validated for the exact version and scope.
Is SophoDesk only for large call centres?
No. A focused operation can begin with PBX, queues, CRM, dispositions, ticketing, recording and core dashboards. Enterprise modules can be introduced as teams, sites and workflows grow.
Are HRMS, accounts and payroll separate products?
They are modular parts of the wider SophoDesk business operating environment. The final deployment includes only the modules, workflows and integrations agreed for the organisation.
Can SophoDesk replace every existing application?
Not automatically—and replacement is not always the right decision. SophoDesk can provide native modules where appropriate and integrate approved specialist systems where they should remain, creating one operational workflow above them.
Can the platform be customised?
Yes. Queues, fields, dispositions, dashboards, reports, roles, integrations and automation can be designed around validated requirements. Custom scope depends on technical feasibility, licensing and governance.
Stop building a business from disconnected applications. Run it on SophoDesk OS.
Start with a simple call centre or map the complete enterprise platform. We will design the modules, PBX path and integrations around your operation.