VOICE CORE3CX + PBX
MONITORED
Call centre support contracts · Dubai
Call Centre Support Contracts & Independent 3CX AMC in Dubai.
Not every business needs generic IT support. VOIPBIRD provides specialist AMC coverage for the operational systems that cannot be allowed to drift—3CX and PBX, call centres, live dashboards, data integrations and UAE DNCR workflows.
ONE accountable teamUNLIMITED online tickets*LOCAL UAE engineers
VOIPBIRDSYSTEM
ASSURANCE AMC ACTIVE
ASSURANCE AMC ACTIVE
OPERATIONSCALL CENTRE
SUPPORTED
INTELLIGENCEDATA + BI
CONNECTED
COMPLIANCEDNCR
CONTROLLED
3CX & PBXSIP & SBCCall centresDashboardsDatabasesAI workflowsDNCRLinux
01 Coverage by purpose
Choose the AMC around the system you depend on.
Each contract starts with a technical baseline and names the supported environment, responsibilities, response targets and exclusions.
01 · VOICE3CX
3CX & PBX AMC
Independent support for voice quality, trunks, routing, recording, integrations, reporting and underlying Linux infrastructure.
- Configuration and fault resolution
- Call flows, queues and CFD
- SIP, SBC and endpoint support
- Recording and archive workflows
02 · OPERATIONSCC
Call-Centre AMC
Ongoing ownership across the operational stack—not only the PBX.
- Diallers, campaigns and routing
- CRM, dispositions and ticketing
- Recordings, quality and SLAs
- Automations and integrations
03 · INTELLIGENCEBI
Dashboard & Data AMC
Maintain the connections, calculations and visual layers management relies on.
- Live and custom dashboards
- Database and API connections
- Queue, SLA and KPI reporting
- Data-quality troubleshooting
04 · COMPLIANCEDNCR
DNCR Operations AMC
Keep screening, controls, evidence and operational connections working reliably.
- Registry and API connectivity
- Screening and suppression flows
- Monitoring and audit visibility
- Incident and exception handling
02 Independent 3CX support
Deep technical support for the issues that sit beyond basic administration.
This is an independently delivered VOIPBIRD support service for businesses running 3CX. It is designed for established systems that need a capable escalation path across voice, infrastructure, data and integrations.
Clear positioningVOIPBIRD provides independent technical services. We do not present this service as support supplied directly by 3CX.
03 Technical issue coverage
When the fault crosses systems, you still have one escalation path.
Our engineers investigate the service chain around 3CX instead of stopping at the first third-party boundary.
Calls, trunks and quality
- One-way or no audio
- Jitter, latency and packet loss
- SIP trunk registration and routing
- Session Border Controller issues
- Extensions, endpoints and codecs
- Firewall and NAT behaviour
FTP, S3 and recordings
- FTP archive connections
- Amazon S3 bucket integrations
- Missing or failed recordings
- Storage paths and permissions
- Retention and archive workflows
- Playback and retrieval faults
Routing and customer journeys
- Digital receptionist and IVR
- Queues, ring groups and schedules
- 3CX Call Flow Designer issues
- Callbacks and escalation paths
- Call transcription workflows
- Business-hours routing faults
Reports, SLAs and databases
- Queue reporting discrepancies
- SLA and service-level statistics
- Database connection failures
- Custom reporting logic
- Dashboard data gaps
- Exports, APIs and scheduled jobs
Connected workflows
- AI service integrations
- CRM and ERP connections
- Webhook and API troubleshooting
- Automation failures
- Transcription and classification
- Custom middleware dependencies
Infrastructure-level support
- Linux-based deployment issues
- Services, certificates and DNS
- Asterisk-based system issues
- Updates and version compatibility
- Resource and performance faults
- Backup and recovery checks
04 Honest scope
Unlimited tickets should mean clear access—not unclear promises.
We define the supported environment before the contract starts, protecting both service quality and customer expectations.
Operational support
- Unlimited online incident tickets
- Remote diagnosis and fault resolution
- Configuration troubleshooting
- Supported integration investigation
- Ticket ownership and escalation
- Issue history and recurring-fault review
Projects and external costs
- New deployments and major migrations
- Custom software development
- New complex integrations or redesigns
- Onsite work unless contracted
- Third-party licences and cloud charges
- Unsupported or undocumented systems
Important: “Unlimited online support tickets” applies to incidents affecting the systems and issue categories listed in the signed AMC scope. It does not mean unlimited project work, change requests, onsite attendance, licences, cloud consumption or custom development. 3CX and other product names are trademarks of their respective owners.
05 Service model
Specialist ownership backed by a strong help desk.
Your AMC defines what we own; our Help Desk provides the channel, ticket control and escalation discipline to deliver it.
Assess
Review versions, topology, dependencies, integrations and risks.
Define
Document supported systems, ticket categories, SLA and exclusions.
Baseline
Capture access, backups, known faults and operational contacts.
Support
Accept unlimited in-scope online tickets with tracked ownership.
Improve
Review recurring faults and recommend practical corrective work.
NEED GENERAL USER AND INFRASTRUCTURE SUPPORT?
Our Help Desk covers the wider IT environment.
START WITH THE SYSTEM THAT MATTERS MOST
Build an AMC around your real operational risk.
Share your 3CX, call-centre, dashboard or DNCR environment with our engineers. We will confirm the supported scope, dependencies and starting price before you commit.