E& DNCR
Your call center shouldn’t rely on guesswork.
With DNCR, every call is tested, monitored, and measured — automatically.
- 100% Automated Process
- Get a free live dashboard & CRM with DNCR
- Make yourself compliant no more black points
Feattures
Maximize performance by focusing on real insights — not assumptions
Stop relying on random checks and manual testing. DNCR continuously validates your call connectivity and performance so you can focus on real issues, real data, and real results.
Say goodbye to blind spots and hello to a smarter, automated, and reliable call environment with DNCR.
Automated Call Testing & Monitoring
Risk Mitigation & Reliability Assurance
Live Dashboards CRM & Performance Reporting
About
Say goodbye to manual call checks and embrace automated, intelligent call reliability with DNCR.
Continuous call validation for enterprise
Automated call reliability. Always on.
DNCR keeps every call reliable.
Continuous call validation, zero guesswork.
Always know if your calls are working.
Call reliability, automated.
DNCR tests your calls so customers never notice issues.
Real-Time Monitoring & Alerts
Real-time inbound and outbound call tracking
Total calls, answered, missed, and failed call metrics
Sales agent performance KPIs (calls, talk time, AHT)
Idle time, cool-down time, break time, and availability tracking
Live agent status and queue monitoring
Fully customizable dashboards and performance KPIs
Actionable insights to optimize productivity and conversions
Integrated CRM & Lead Management
Centralized lead and customer management in one unified CRM
Automatic call logging and complete interaction history
Lead status tracking (new, contacted, interested, follow-up, closed)
Agent-wise activity and follow-up visibility
Real-time updates synced with call activity
Custom fields, workflows, and lead stages
Actionable insights to improve follow-ups, conversions, and accountability
Call Recording Solution Customizable to Your Business Needs
FTP-based recording storage (no vendor lock-in)
Zero dependency on proprietary systems
Secure call recordings linked directly inside CRM
Role-based access control (users, teams, departments)
Restricted playback for authorized users only
Process-based recording rules
Optional call transcription for analytics and compliance
