Live Call Center Dashboards | Real-Time VoIP Analytics – VOIPBIRD
See Everything. Control Everything. In Real Time.
VOIPBIRD’s Live Dashboards give you instant visibility into your entire communication operation. Monitor calls, agents, queues, and performance metrics in real time — all from a single, powerful interface.
Whether you run a small support team or a high-volume call center, our live dashboards help you make faster decisions, improve agent productivity, and deliver better customer experiences.
Key Features
Real-time inbound & outbound call monitoring
Live agent status (Available, On Call, Wrap-Up, Offline)
Queue performance and SLA tracking
Call volume, duration, and answer rate analytics
Custom widgets and KPI views
Multi-location & multi-campaign visibility
Why VOIPBIRD Live Dashboards?
1. Live Missed Call Alerts
Instant notifications for missed calls so supervisors can take action immediately.
2. Abandoned Call Tracking
Monitor how many callers hang up before reaching an agent and identify peak abandonment times.
3. Agent Performance Reports
Detailed insights into agent productivity, including answered calls, missed calls, and talk time.
4. Queue Performance Analysis
Track queue wait times, service levels, and customer experience metrics.
5. Call Duration & Talk‑Time Reports
Measure average call duration, handling time, and agent efficiency.
6. SLA Compliance Monitoring
Check if your team is meeting service‑level targets for response and resolution times.
7. Call Volume by Hour/Day/Week
Identify peak calling hours to optimize staffing and scheduling.
8. Call Distribution Reports
See how calls are routed across queues, agents, and departments.
9. Callback & Retry Reports
Track how many callers requested callbacks and whether agents followed through.
10. First Call Resolution Tracking
Measure how many issues are resolved on the first interaction.
11. Inbound vs Outbound Call Analysis
Compare incoming and outgoing call performance across teams.
12. Call Recording Availability Reports
Check which calls were recorded, missing recordings, and storage usage.
13. Queue Abandonment Reason Reports
Understand why customers abandon calls — long wait, no agents, or routing issues.
14. Agent Login/Logout Activity
Monitor agent availability, breaks, and total logged‑in time.
15. Call Transfer & Escalation Reports
Track how often calls are transferred and which agents handle escalations.
16. Wallboard Real‑Time Monitoring
Live dashboards showing queue status, agent status, call volume, and KPIs.
Our dashboards are built for speed, accuracy, and scalability — perfect for call centers, SMBs, and enterprise environments. With real‑time insights, you make faster decisions, reduce downtime, and improve customer experience.
Request a Free Demo Today
Contact VoIPBird
Email: info@voipbird.com
Phone (UAE): +971 4 388 1320 | +971 50 980 0847
Technologies We Use
