VOIPBIRD’s ticketing system is designed to streamline every part of your support workflow by capturing issues from multiple channels and converting them into actionable tickets. Customers can submit tickets directly through calls, WhatsApp, SMS, email, or the customer portal, ensuring every request is logged instantly and accurately. At the same time, our system integrates seamlessly with monitoring platforms like Zabbix, network tools, and alerting systems to automatically generate tickets whenever a device, server, or service triggers an alert. Each ticket is categorized, prioritized, and assigned based on predefined rules, ensuring the right engineer receives the right task at the right time. Agents can track performance, attendance, workload, and capacity through built‑in KPIs and dashboards, while managers get full visibility into customer visits, ticket volumes, and SLA compliance. From creation to resolution, every step is logged, monitored, and optimized — giving your business a fast, reliable, and fully automated support ecosystem.